REFUND POLICY
At 1803 Designs LLC, we are committed to providing high-quality digital products and customization services to help businesses and individuals create visually stunning and functional websites. We understand that every purchase is an important investment, and we strive to ensure that our customers have a seamless experience when using our website templates and customization services.
Because we offer digital products that are instantly accessible and custom design services tailored to each client, our refund policy is designed to be clear, fair, and compliant with applicable consumer protection laws, including the Florida Deceptive and Unfair Trade Practices Act (FDUTPA) (§ 501.203) and Florida Internet Sales Law (§ 559.951). These laws require transparency in e-commerce transactions, and we fully adhere to their provisions by outlining our refund terms below.
This Refund Policy applies to all purchases made directly through the 1803 Designs LLC website or via authorized third-party payment processors such as Stripe. By purchasing our digital products or engaging our customization services, you acknowledge that you have read, understood, and agreed to this policy.
If you have any questions regarding our refund policy, or if you believe you are eligible for a refund under the terms outlined below, please contact us at hello@1803designs.com before initiating a chargeback or dispute. Our team is here to assist you in resolving any concerns promptly and professionally.

No Refunds on Digital Products 
Due to the intangible and irrevocable nature of digital goods, all sales of website templates are considered final and non-refundable.
When a customer purchases a digital template from 1803 Designs LLC, they receive a non-exclusive, non-transferable license to use the template for their personal or business needs. However, ownership of the template remains with 1803 Designs LLC, and the customer is prohibited from reselling, distributing, or sublicensing the template in any form. Given the ease of duplication of digital products, once a template has been accessed or downloaded, we cannot revoke the delivered product, making refunds impractical and unenforceable.
To ensure that our customers make informed purchases, we provide:

• Detailed product descriptions and feature lists on each template’s product page.
• Preview images and demo links showcasing how the template functions.
• Pre-purchase customer support for any questions related to template features and compatibility.

In addition to this, we also do not provide refunds for any exceptional cases, including but, not limited to:

• Accidental purchases or duplicate orders (unless the duplicate was due to a system error).
• Purchasing the wrong template.
• A change of mind after the purchase.
• Lack of technical knowledge to implement the template (we recommend reviewing the product details and requirements before purchase).
• Failure to download or access the template after purchase (customers are responsible for downloading their purchased files).

Technical Issues & Defective Products
In the unlikely event that a purchased template is defective (e.g., the file is corrupt or the provided download link is incorrect), customers must notify 1803 Designs LLC within 7 business days of purchase. Our support team will investigate and either:

1. Provide a corrected file or alternative download method if the issue is confirmed.
2. Issue a full refund only if we are unable to resolve the issue within 7 business days, after verifying the legitimacy of your claim.

Fraud Prevention & Chargeback Protection
We have a strict No Chargeback Policy. By purchasing our digital products (website templates) and customization services, you acknowledge and agree that chargebacks are not permitted under any circumstances. This policy is in place to prevent fraudulent disputes, unauthorized refunds, and misuse of our digital content. Because our products are intangible and immediately accessible upon purchase, all sales are final and non-refundable, as outlined in our Refund Policy. Customers waive their right to initiate a chargeback with their bank or payment provider and expressly agree that all disputes must be resolved directly with 1803 Designs LLC.
If a chargeback is initiated in violation of this policy, the customer’s license to use the purchased template(s) or services will be immediately revoked. Any continued use of our templates or services after an unauthorized chargeback will constitute intellectual property theft, and we reserve the right to take legal action to enforce our rights. 
We reserve the right to permanently ban customers who file a chargeback from making future purchases. Their email, IP address, and payment details will be blacklisted in our system, preventing any further transactions with 1803 Designs LLC.
We take chargeback fraud seriously and will actively contest any disputed transactions. If an unauthorized chargeback is filed, 1803 Designs LLC reserves the right to pursue legal action for breach of contract, fraudulent chargeback (friendly fraud), and intellectual property violations. Under Florida law (Fla. Stat. § 501.203 – FDUTPA), fraudulent chargebacks may also be subject to penalties. Furthermore, any chargeback that results in financial loss to our company may be reported to debt collection agencies, potentially impacting the customer’s credit score. We will also report chargeback abuse to the customer’s bank, credit bureaus, fraud prevention databases, and, if necessary, law enforcement authorities.
To ensure fair resolution of disputes, customers must first contact 1803 Designs LLC at hello@1803designs.com before attempting to file a chargeback. We are committed to resolving all customer concerns in good faith and expect customers to engage in direct communication before escalating a dispute. Failure to do so will be considered a waiver of any claims regarding disputed transactions.

Last Updated: March 24, 2025